1.Q:What should i do if i want to buy your items?
A:You should first register in our website,then click the item what you like, you'll find the price at hand,size in the description, and choose quantity below the description.Last click "Add to cart".
2. Q:How do I pay online?
You can pay online,we support credit card.
First you have to register in our website and become our member.
then click the item what you like,then you can write the related information according to clue.
At last click “ Confirm the Order”,you pay successfully.
3. Q:Which payment do you support?
We support Credit Card(Visa/Master),Paypal,Western Union,Bank Tranfer.In general, we adopt paypal and credit card payment.
4.Q:which shipment do you support?
We support EMS,DHL shipment, and EMS 5-8 days,DHL 3-6 days.But DHL is more expensive and maybe we will abandon the package because DHL charges shipping fee according volume.
5.Q:Can i get any discounts?
A:If you want to buy our items ,we suggest you to register in our website frist to be our members .As a normal member you can enjoy 2% discount .
our member are divided into five grades:
Grade 1 :Normal Member enjoy 2% discount
Grade 2 : Copper enjoy 5% discount when they have brought exceeding 500USD
Grade 3 : Silver enjoy 10% discount when they have brought exceeding 1000USD
Grade 4 : Gold enjoy 15% discount when they have brought exceeding 5000USD
Grade 5 : Platinum enjoy 19% discount when they have brought exceeding 10000USD
6.Q:How long can I get my item?
A:Our free super express shipping takes only 5-8 days to the mostly places in the world, guarantee to deliver your item to your door!
7. Q:Do I need to pay other charges except product fee?
No,you needn`t .Customers only pay the product charges,then we will ship the products to the addresses offered by the customers. No other fees and tariffs!
8. Q:What`s your return policy?
A:We have complete confidence in our items and therefore guarantee customer 100% satisfaction. If you are not satisfied with your item,you can return it via courier for a full refund or replacement. You must return your items, new and unused within 7 days. But the customer should afford the shipping fee. The tracking number must be provided to us before we issue a reshipment or refund.
9.Q: How can I know my order status?
A: Once we send the bags, we will send you an E-mail for the estimated arriving date and give you a tracking number with which you can check the status of your order online by EMS,DHL.
You can check your tracking number as follows:
EMS: http://www.ems.com.cn/english-main.jsp
DHL：http://www.cn.dhl.com/publish/cn/en/services.high.html
10. Q:.What currencies do you accept?
We accept USD,GBP,EUR,HKD,ect,any kinds of currency as you like.
11.Q:What are the trade areas of your company?
A:We are a global trading company,so everyone in the world can order on our website,and we ship the product to every corner in the world
12. Q: How about your after-sale service?
7 days return gurantee,2-3 years repair gurantee.
Any other questions,please let us know.
Tel：13693888522
Email: sales@wto-handbags.com
